![]() If you still need help, select Contact Support to be routed to the best support option.Īdmins should view Help for OneDrive Admins, the OneDrive Tech Community or contact Microsoft 365 for business support. (see screenshot below) You will be prompted to sign in with your Microsoft account first if you're not already. ![]() The file or folder already exists in OneDriveįor help with your Microsoft account and subscriptions, visit Account & Billing Help.įor technical support, go to Contact Microsoft Support, enter your problem and select Get Help. 2 Go to the Delete your personal settings from the cloud webpage at Microsoft, and click/tap on the Remove button. Also, if you're choosing folders on two computers and you create a new folder on computer A that you want to sync to computer B, you'll need to go to computer B and select the new folder there. Click the OneDrive cloud icon up in your Menu bar, click the three dots to open the menu, and select Preferences. The first thing that should be addressed is the installation of the OneDrive sync app. The sync settings you choose are unique to each computer unless you're syncing everything everywhere. The folder and its contents will still be available online. If you uncheck a folder you are syncing to your computer, the folder will be removed from your computer.
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